Streamliners create healthier communities by making complicated systems easier to work in - so people can get the support they need when they need it. We bring together the right people - on the ground and in the system - to co-design guidance that’s practical, equitable, and useful.
We are a purpose-led organisation - improving the health and wellbeing of people around the world. We’re driven to grow our membership base so that more people can benefit from more connected systems, and we can continue to scale and develop our offering.
Headquartered in Christchurch, we work with over 50 organisations throughout New Zealand, Australia, the United Kingdom, and Canada, supporting each to collaborate at regional, state, national, and international levels through networks such as the well-established HealthPathways network.
Job Description
About the role
As the first point of contact for all of our Canadian members you will deliver outstanding support to our members, making sure new and existing HealthPathways teams get everything they need to succeed. You’re their main point of contact and the you will be required to act proactively to resolve any and all member enquires and be the link between members and our internal Streamliners teams.
We will consider between 0.5 and 1.0 whole time equivalent for the right candidate.
What you'll do
This position will focus on supporting our HealthPathways members in Canada, including:
• Working to the agreed Streamliners processes, you will lead the onboarding of new HealthPathways members in Canada, delivering a smooth and high quality start.
• Be the key communication link between Streamliners and our current and future Canadian members.
• Help members meet their programme goals so they can deliver real value to their health systems.
• Support new members to set up and run high value services that meet their needs.
• Act as an internal advocate for the Canadian programmes, championing their programmes in order to continuously improve the services we deliver
• Contribute to projects that improve our systems and processes, creating benefits for both Streamliners and our members.
Occasional international travel, and some working outside normal working hours is required to attend meetings with New Zealand and United Kingdom based colleagues.
Who are you?
The skills below are essential for success in this role and will be used to assess candidates throughout the recruitment process.
We’re looking for someone who is customer focused and who can:
• Lead relationships with confidence, with a strong drive to increase member satisfaction
• Proactive- solution focused
• Takes responsibility for successful resolution of actions as they arise
• Think strategically, stay solutions focused, and enjoy tackling challenges
• Stay calm, patient, and diplomatic under pressure
• Work persistently and stay organised, coordinating and following up with multiple stakeholders
• Manage stress effectively, multitask, and set clear priorities
• Be member focused, with strong listening skills and genuine empathy
• Communicate with compassion and clarity, including:
With members: being professional, friendly, attentive, and clear, without over promising.
With the team: being collaborative, resourceful, member centered, and comfortable asking for help or escalating as needed
• Bring proven experience in account management or roles involving customer and stakeholder relationships
• Understand health systems and their complexities
Our ideal candidate may not meet every requirement we have outlined. At Streamliners, diverse perspectives drive innovation and success, and we want to build teams that embrace a variety of backgrounds, experiences, and skills.
Whilst applications are welcome from people based anywhere in Canada, applicants from Ontario are particularly welcome.
What's in it for you?
Primarily working from home, with occasional travel across Canada. We offer learning and development opportunities and a progressive and supportive work culture. Our workforce is diverse, and we are committed to promoting an environment of inclusion and belonging.
Flexible arrangements to suit your needs. We looking for the right fit for this role and are open to applicants seeking full time or part time hours.
How to apply
If this sounds like the sort of role and organisation for you, then apply now! Please note, we will be processing applications as they come in, so early applications are encouraged.
Applicants must possess the right to live and work in Canada and be a current resident.
If you have any questions, please contact us at recruitment@streamliners.com.
